At Surefire Outdoors & Apparel (SO&A), we understand that finding the right size for clothing can be challenging, particularly when it comes to military clothing from different nations. We want to make sure that our customers get the best fit possible, so we do our best to include size charts in every listing. However, we recognize that there may be instances where this may be overlooked. In such cases please feel free to reach out and remind us.

We're committed to ensuring that our customers have access to as much information as possible in order to make informed purchasing decisions, and we appreciate any feedback that helps us improve our service.

1.0 - CATEGORISATION OF RETURNS
At Surefire Outdoors & Apparel (SO&A), we have separate policies for unwanted and faulty items. Please carefully read the following guidelines to ensure your return is processed smoothly.

UNWANTED ITEMS
Unwanted items can be classified as the following:
- Wrong fitting items
- Buyer's remorse purchases
- Even honest mistakes!

To initiate a return, please ensure that the following criteria are met:
- The item must be in a complete and resellable condition.
- The item must be returned with all accompanying packaging.
- Comprehensive photos of the item must be sent prior to postage.

FAULTY ITEMS
We cannot accept returns for faults caused by accidents, misuse, or normal wear and tear. If this is not the case, please read below.

1.1 - SENDING AN ITEM FOR RETURN
If you wish to return an item, please contact us to notify us of your intent and to book the return. You will need to provide your evidence of your order, such as:
- Order number
- Full name
- Shipping address

If you cannot provide the order number or if the item was a cash purchase in-store, you will need to provide proof of purchase for the return to proceed. It is important to package the items securely to prevent any damage during transit.

Please ensure the following information is included inside the package:
- Order number
- Full name
- Shipping address
- Reason for return (unwanted, faulty, incorrect item, etc.)
- Desired outcome (refund/replacement)

Unless previously agreed with us please ensure that the following criteria are met:
- The item must be in as complete a condition as reasonably possible.
- The item must be returned with all accompanying packaging.
- Comprehensive photos of the item's overall condition sent to us prior to postage.

Return Address:
Surefire Outdoors & Apparel
122 Neston Drive,
Basford,
Nottingham,
NG6 8QY

1.2 - RETURNING UNWANTED ITEMS
To return unwanted items, you must notify us within 30 days of receiving them and return them to us within 14 days of notification. You will be responsible for arranging and paying for the cost of the return. We recommend using a tracked and insured service as we cannot cover any damage or loss in transit and can only take responsibility for the items once they have been received.

Any returned items will be inspected once received, and to be refunded they must be complete and in an "as new" condition.

Items that have been returned in a sub-par condition (i.e, incomplete packaging, damage such as marks, frays, tears etc.) may still be eligible for a refund. However, a deduction may be made from the refund to cover the time/cost of restoring this item to a pristine resellable condition.

A credit note/voucher can be offered instead of a refund should you wish to do so.

1.3 - RETURNING ITEMS FAULTY ON RECEIPT OR NOT AS DESCRIBED
When returning an item due to a fault or if an item is not as described, please contact us to arrange the return prior to posting anything back to us. You are welcome to make your own arrangements to return the items.

1.4 - ITEMS RECEIVED BY US
When the returned items are received, they will need to be inspected and we will then contact you with an update if applicable.

For faulty returns, the items will then be booked into our workshop for a further, more thorough inspection, and we will contact you with an update once this has been completed. Please note that although we will again look to complete this within the usual 14 working days, in busier periods or with more complex issues, this process may take longer. We will, however, look to complete this process in a maximum time of 30 days unless otherwise agreed beforehand.

2.0 - FAULTY ITEMS

2.1 - FAULTY ITEMS LESS THAN 30 DAYS AFTER PURCHASE
If an enquiry has been made to SO&A regarding product damage/defects within 30 days of the date of purchase then we will accept returns as per UK consumer law. Preferably we would like to inspect the product prior to return, and if genuine damage/defects have became apparent then we will be able to offer our aftercare service, however if the fault is found to be due to user error or misuse then the product will not be refundable.

2.2 - FAULTY ITEMS OVER 30 DAYS AFTER PURCHASE
If an enquiry has been made to SO&A regarding product damage/defects over 30 months after the date of purchase receipt then we cannot be held responsible for any damage or defects as it is unreasonable for us to determine whether the defect/damage was caused through either typical usage or genuine manufacturing defects.

3.0 - RECEIVING YOUR REFUND
When a refund is issued, it will always be returned back to the payment method initially used for the purchase. We cannot issue a refund via a different method or to a different person. Once a refund has been agreed upon, we will typically process it straight away, and it should clear back onto the original payment method within 7 working days. However, during busier periods or if there are any other issues, this process may take longer. We will, however, ensure all refunds are issued within a maximum of 14 days.

3.1 - WHEN REFUNDS ARE NOT OFFERED
There are certain circumstances where a refund may not be available, for example:
- If you knew an item was faulty when you bought it (e.g. boneyard or surplus items).
- If you have damaged an item by trying to repair it yourself.
- Items that have been altered after purchase, either by you or a 3rd party.
- Items returned by someone other than the original customer

Thank you for shopping with Surefire Outdoors & Apparel (SO&A)! We strive to provide you with the best shopping experience possible, please read our shipping policy carefully to understand our processes and timelines.

1.0 - DISPATCH TIME
We aim to dispatch orders within 10 business days from the date of purchase.

1.1 - SHIPPING METHODS AND DELIVERY TIMES
UK Shipping: All parcels are dispatched using Royal Mail Tracked 48, which usually takes 2 buisness days. Expedited shipping is available for faster delivery at an additional cost.

International Shipping: All parcels are dispatched using Royal Mail International Tracked.

1.2 - SHIPPING COSTS
Shipping costs are calculated based on your location and weight of items purchased. You can review shipping costs at checkout.

1.3 - ORDER TRACKING
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment online.

1.4 - ORDER CHANGES AND CANCELLATIONS
If you need to make any changes to your order or cancel it, please contact us as soon as possible. SO&A cannot guarantee changes or cancellations once the order has been dispatched.

1.5 - SHIPPING DELAYS
SO&A strive to dispatch orders within the specified time frame. However, unexpected delays such as high order volumes, weather conditions, national holidays or postal service interruptions may occur. We appreciate your understanding in these situations.

1.6 - ADDRESS ACCURACY
Please double-check your shipping address during checkout to ensure its accuracy. SO&A are not responsible for orders delivered to incorrect or incomplete addresses.

1.7 - LOST OR DAMAGED PACKAGES
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please provide us with your order details and any relevant information to assist in the process.

1.8 - CUSTOMS
If your parcel incurs any custom duties when being shipped internationally, this is the responsibility of the buyer to pay said charges. These charges will not be displayed in the checkout, where they are due the courier will let you know usually by email and payment is usual dealt with through them.

1.9 - CONTACT US
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to us.

At Surefire OutdoorLTD (SFO) we take the privacy of our customers and our business seriously. As part of our commitment to responsible data handling, we aim to collect, process, and store only the data necessary for our operations, and prioritize deleting it as soon as reasonably possible.

1.0 - DATA COLLECTION & RETENTION
We collect only the data necessary for our business operations and to provide our products or services to our customers and delete as soon as reasonably possible after it is no longer needed.

1.1 - DATA ACCESS & PROTECTION
Access to data is restricted to authorized personnel who need it to perform their job duties. Access permissions are regularly reviewed and updated.

Data is stored securely using encryption and other industry-standard measures. Physical and digital access to data storage systems is restricted.

1.2 - DATA TRANSMISSION
We use secure protocols (e.g., HTTPS, SSL/TLS) to transmit data over the internet and other networks. We also work only with trusted third-party providers and ensure that they follow our data handling standards. We include data protection clauses in contracts with third parties.

1.3 - INCIDENT RESPONSE
We monitor our systems for suspicious activity and take immediate action in the event of a potential data breach or cybersecurity incident.

1.4 - POLICY REVIEW
We regularly review and update this policy to reflect changes in our business, industry standards, and legal requirements.

1.5 - FEEDBACK & CONCERNS
If you have any questions, concerns, or feedback about this policy, please feel free to contact us.